{"id":5583,"date":"2020-08-10T08:56:50","date_gmt":"2020-08-10T06:56:50","guid":{"rendered":"https:\/\/www.caseificiobucamante.it\/faq\/"},"modified":"2024-09-10T15:33:59","modified_gmt":"2024-09-10T13:33:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.caseificiobucamante.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5583\" class=\"elementor elementor-5583 elementor-84\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-top-section elementor-element elementor-element-d985c3a elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d985c3a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0421d49 elementor-hidden-tablet elementor-hidden-phone\" data-id=\"0421d49\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-section elementor-inner-section elementor-element elementor-element-4446673 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4446673\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;],&quot;sticky_offset&quot;:0,&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-cce9391\" data-id=\"cce9391\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d0c55ab elementor-widget elementor-widget-heading\" data-id=\"d0c55ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">FAQs Categories<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7572e5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f7572e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b540629 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b540629\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.caseificiobucamante.it\/resi-e-rimborsi\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Shipping and Return<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-335a9f4\" data-id=\"335a9f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9041441 elementor-widget elementor-widget-heading\" data-id=\"9041441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59c053f elementor-widget elementor-widget-text-editor\" data-id=\"59c053f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In this section we have collected some of the most frequently asked questions.<br \/>If you do not find your answer here, you can send a message from the <a href=\"https:\/\/www.caseificiobucamante.it\/en\/contacts\/\">Contact<\/a> page, we will be happy to answer your query.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f7afd6 elementor-widget elementor-widget-accordion\" data-id=\"7f7afd6\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"shipping\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1331\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1331\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"freshio-icon- freshio-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"freshio-icon- freshio-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is it necessary to register in order to make a purchase?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1331\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1331\"><p class=\"p1\"><span class=\"s1\"><b>No, it is not necessary to register on the Caseificio Bucamante website in order to proceed with the purchase<\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">You can register to keep track of your orders. It is simple, quick and secure! Just go to the \u2018Register\u2019 section and in just a few steps you can complete your online registration.  <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Caseificio Bucamante collects your data in full respect of your privacy (in accordance with GDPR 2016\/679) with the sole and exclusive purpose of providing the service you have requested.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1332\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1332\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"freshio-icon- freshio-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"freshio-icon- freshio-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What kind of payments do you accept?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1332\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1332\"><p class=\"p1\"><span class=\"s1\"><b>You can pay by Credit Card via the secure payment circuit PAYPAL.<\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">We have provided for payment via PAYPAL, which is easy and above all secure (purchase data is not handled directly by the Bucamante Cheese Factory but by PAYPAL).<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">In this mode, PAYPAL will send this data to the international circuits MASTERCARD, MAESTRO, VISA, VISA ELECTRON, AMERICAN EXPRESS, AURORA or DISCOVER.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1333\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1333\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"freshio-icon- freshio-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"freshio-icon- freshio-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is it safe to buy online?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1333\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1333\"><p class=\"p1\"><span class=\"s1\"><b>Of course! Your personal data and credit card number are exchanged over the Internet in an encrypted (undecipherable) manner. <\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Caseificio Bucamante relies on PAYPAL&#8217;s secure online payment service.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">This payment method allows the credit card holder to provide his sensitive data (name and surname, card number, expiry date and CV code) directly to the bank and not to the Caseificio Bucamante purchasing department. With this payment method, the relevant form residing on a secure server is called up, in which the sensitive data relating to the credit card are requested. <\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">In this way, Caseificio Bucamante does not become aware of your credit card, so it will not be able to use it to carry out unauthorised transactions.<\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1334\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1334\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"freshio-icon- freshio-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"freshio-icon- freshio-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the shipping prices?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1334\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1334\"><p class=\"p1\"><span class=\"s1\"><b>Shipping costs vary according to the quantity in kg of products purchased.<\/b><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">After placing the products in the shopping cart, the system will calculate the shipping costs, which will always be visible (even before purchase). <\/span><\/p>\n<p class=\"p1\"><span class=\"s2\">SHIPPING COSTS FOR ITALY:<\/span><\/p>\n<p>UP TO 1.5 KG &#8211; \u20ac 7.64<\/p>\n<p>UP TO 2.5 KG &#8211; \u20ac 9.74<\/p>\n<p>UP TO 5 KG &#8211; \u20ac 15.61<\/p>\n<p>UP TO 15 KG &#8211; \u20ac 25.80<\/p>\n<p>SHIPPING COSTS FOR ISLANDS:<\/p>\n<p>UP TO 1.5 KG &#8211; \u20ac 18.61<\/p>\n<p>UP TO 2.5 KG &#8211; \u20ac 21.22<\/p>\n<p>UP TO 5 KG &#8211; \u20ac 27.10<\/p>\n<p>UP TO 15 KG &#8211; \u20ac 37.35<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1335\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1335\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"freshio-icon- freshio-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"freshio-icon- freshio-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How quickly will I receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1335\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1335\"><p>In order to guarantee the freshness of our products and delivery within 48 hours, we recommend placing your order on the following days:<\/p>\n<ul>\n<li>Mondays, Tuesdays and Wednesdays (by 12 noon) if home delivery is desired.<\/li>\n<li>Monday to Thursday if a retainer is requested.<\/li>\n<\/ul>\n<p>For orders placed after this deadline, we cannot guarantee receipt of the order within 48 hours.<\/p>\n<p>The freshness of our products is always guaranteed!<br \/>For further information, please contact our customer service.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1336\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1336\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"freshio-icon- freshio-icon-plus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"freshio-icon- freshio-icon-minus-circle\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Can I make a present?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1336\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1336\"><p><b>Of course! Simply indicate at the time of ordering the address to which you want the goods to be sent. <\/b><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs Categories Shipping and Return Frequently Asked Questions In this section we have collected some of the most frequently asked questions.If you do not find your answer here, you can send a message from the Contact page, we will be happy to answer your query. Is it necessary to register in order to make a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-5583","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.caseificiobucamante.it\/en\/wp-json\/wp\/v2\/pages\/5583","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.caseificiobucamante.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.caseificiobucamante.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.caseificiobucamante.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.caseificiobucamante.it\/en\/wp-json\/wp\/v2\/comments?post=5583"}],"version-history":[{"count":1,"href":"https:\/\/www.caseificiobucamante.it\/en\/wp-json\/wp\/v2\/pages\/5583\/revisions"}],"predecessor-version":[{"id":5584,"href":"https:\/\/www.caseificiobucamante.it\/en\/wp-json\/wp\/v2\/pages\/5583\/revisions\/5584"}],"wp:attachment":[{"href":"https:\/\/www.caseificiobucamante.it\/en\/wp-json\/wp\/v2\/media?parent=5583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}